COVID-19 Policies

At Austin Village Pet Hospital, we are committed to finding the best ways to serve you and your pets all while keeping everyone safe. We’ve adjusted our services in order to mitigate the spread of COVID-19, so please follow the directions below.

Curbside Care

We are only accepting curbside appointments at this time. Please schedule your appointment like you normally would, and when you arrive for your visit, remain in your vehicle and give us a call. A staff member will come out to retrieve your pet from the car and we’ll take them inside to perform all necessary treatment. We will also be happy to deliver any medications or diets to your car that you’ve ordered. When we are finished with your pet, we’ll bring them back out to you and give you a call to discuss any health updates and collect payment.

Services

At this time, we are prioritizing services based on day-to-day available resources. Please call us to discuss the services your pet needs and to schedule their appointment.

Online Pharmacy

For your medication, supplement, or prescription diet needs, you can access our online pharmacy. You’ll be able to order pet care products and have them shipped directly to your door, saving you a trip to the hospital.

Please reach out to us at (704) 529-9777 with any questions or concerns, or to schedule your pet’s next appointment.